Released on = November 2, 2006, 8:41 am

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = World-class customers, partners and industry analysts to
share contact center and customer service best practices and innovation

Press Release Body = Mountain View, Calif., November 1, 2006: eGain Communications
Corp. (OTC BB: EGAN.OB), provider of the industry\'s top-rated* customer service and
contact center software for in-house or on-demand deployment, today announced that
its blue-chip customers, partners and industry thought leaders will participate at
the company\'s upcoming North America Customer Summit and Best Practices Conference
being held at the Bahia Resort Hotel in San Diego, CA on November 6th and 7th, 2006.

The theme of the conference will be ServiceT 2.0, the next generation of strategies
and tactics that can help companies win in their markets through exceptional
customer service. The event will feature presentations from industry thought
leaders on emerging trends in the customer service and contact center space, as well
as success stories and best practices from eGain customers. Attendees will also
learn about eGain\'s newly announced eGain ServiceT 7.6 product suite, and have the
opportunity to network with peers. In addition, Esteban Kolsky, director of
research for CRM and Customer Service at Gartner, will deliver a keynote speech on
Customer Interaction Hubs and moderate a panel discussion on the next generation of
multi-channel customer service.

\"We are excited about the strong interest in this year's North America customer
summit,\" said Ashu Roy, CEO of eGain. \"Attendees will benefit from networking with
their peers from marquee companies, many of them thought leaders, across industry
sectors including retail, financial services, telco, ebusiness, and others.\"

Registration
Attendees can register online at the URL:
http://www.egain.com/news/customer_summit06.asp
or alternatively call 650-230-7449 for information.

About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand deployment. Trusted by prominent enterprises and
growing midsize companies worldwide, eGain has been helping organizations achieve
and sustain customer service excellence for more than a decade. 24 of the 50 largest
global companies rely on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer interaction
hubs. These hubs enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process efficiencies, and enhanced
contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves over 800 enterprise customers worldwide. To find out more about
eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

* Source: 2005 Patricia Seybold Group\'s bull\'s eye reports on cross-channel,
cross-lifecycle customer service - overall capabilities, knowledge management,
architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

eGain media contact:
Maeve Naughton
eGain Communications
Tel: 650-230-7449
Email: pr@egain.com

Web Site = http://www.egain.com

Contact Details = Jamie Abayan
jabayan@egain.com
650-230-7532
345 E. Middlefield Rd
Mountain View, CA 94043